Delivery & Returns

Receiving your product is the most important issue, especially for our new residential customers. This warning will be sent along with every new order acknowledgement…

With today’s gas prices, the cost of moving freight has soared to new heights.  Transportation companies are trying to save operating costs in every way possible. Costs that, in the past, were ignored are no longer absorbed. In the past, when a shipment was delivered and the receiving customer found damage after the fact, the carrier just absorbed the cost of replacement items for all claims under $200. It seemed that it was not worth the time and effort to go back out to the receiver and verify the damage. This is no longer the case. Please understand…IF YOU DO NOT CHECK YOUR PRODUCT FOR DAMAGE AT TIME OF DELIVERY AND YOU SIGN FOR THE DELIVERY, NO FREE REPLACEMENT CLAIMS CAN BE MADE. If you do not check the condition of your delivery and don’t bother looking until the next day or so, a replacement could cost you as much as 33% of the original cost.  Your freight was quoted with the “Call before Delivery” option. This means that the carrier must call you at least 24 hours in advance.  This notification is to allow you to prepare for the demand of checking and verifying a damage free delivery. The carrier will call the phone number that you provided with your order. If the carrier shows up without making that notification you have the option to either ask them to come back the next day or you can receive the product.  If there is miscommunication and the carrier DID call that provided phone number and left a message about the delivery and that message does not make it to the folks receiving the product and the delivery is refused, a re-delivery fee ($50 to $75) may be charged. "Concealed Damage" issues older than 15 days cannot be resolved.

Returning an item because it was not to your liking: 
We are unable to return these products that are in good condition (free of manufacturing defects) simply because you changed your mind or because it wasn’t what you wanted. Only the manufacturer’s warranty for product defects applies to these products. There are some unique situations where someone has ordered the wrong size table and wants the correct size table to be sent. The factory will normally not impose the standard 20% - 35% restocking charge but if the original table is received by the factory in the original box with no damage then the customer will be charged for the freight of the old item back, the difference in sales price (if any) and the freight for the new item to be sent. To be eligible for credit, products must be returned and received by warehouse within 30 days from date of customer receipt. 

Making A Claim Against Damage Through Shipping: 
It is the customer’s responsibility to check the product for damage BEFORE signing the carrier’s paperwork. Once you sign for the delivery you are saying that the product is 100% pristine and the carrier has no further responsibility to its condition.  

IF YOU DO NOT CHECK YOUR PRODUCT FOR DAMAGE AT TIME OF DELIVERY AND YOU SIGN FOR THE DELIVERY, NO FREE REPLACEMENT CLAIMS CAN BE MADE. If you do not check the condition of your delivery and don’t bother looking until the next day or so, a replacement could cost you as much as 33.3% of the original cost.  Your freight was quoted with the “Call before Delivery” option. This means that the carrier must call you at least 24 hours in advance.  This notification is to allow you to prepare for the demand of checking and verifying a damage free delivery. The carrier will call the phone number that you provided with your order. If the carrier shows up without making that notification you have the option to either ask them to come back the next day or you can receive the product.  If there is miscommunication and the carrier DID call that provided phone number and left a message about the delivery and that message does not make it to the folks receiving the product and the delivery is refused, a re-delivery fee ($50 to $75) may be charged. Issues older than 30 days cannot be resolved.  If you see damage on the box (usually a puncture made by a fork lift), open the box and refuse delivery of that item. Then have the drive make note on the paperwork that one box was damaged. At that point, please fax us the paperwork to 1-888-828-4966 and we will get the process of shipping a free replacement going immediately.